SHIPPING POLICY
Effective Date: July 17, 2025
At [Your Brand Name], we are committed to delivering your orders quickly, safely, and reliably. Our Shipping Policy provides detailed information about our delivery services, estimated timelines, fees, and procedures for lost or damaged packages.
1. Shipping Regions
We offer domestic and international shipping:
- Domestic Shipping: Nationwide delivery across Vietnam.
- International Shipping: We deliver to most countries worldwide. If unsure, please contact our support team.
2. Shipping Methods & Delivery Time
Estimated delivery times may vary based on the destination and the selected shipping method:
a. Domestic Orders
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Delivery | 2–4 business days |
| Express Delivery | 1–2 business days |
b. International Orders
| Region | Estimated Delivery Time |
| Southeast Asia | 5–7 business days |
| Europe & North America | 7–14 business days |
| Other Regions | 10–20 business days |
Note: These are estimates. Delivery time may be affected by customs processing or local holidays.
3. Shipping Fees
- Domestic Orders: Free shipping on orders over 500,000 VND. A flat rate of 30,000 VND applies otherwise.
- International Orders: Fees are calculated at checkout based on weight and destination.
- Duties, taxes, and customs fees are the customer’s responsibility unless stated otherwise.
4. Order Processing Time
- Orders are typically processed within 1–2 business days.
- Made-to-order or customized items may require additional processing time (5–10 business days).
- Orders placed on weekends or public holidays are processed the next business day.
5. Tracking Your Order
Once your order is shipped, you will receive an email containing the tracking number and courier information. You can track your shipment via the link provided or through our website.
6. Delivery Issues
- Delayed Deliveries: If your order is delayed beyond the estimated delivery window, please contact us for assistance.
- Lost or Missing Packages: We will coordinate with the shipping provider to locate or replace your order.
- Incorrect Address: Please ensure your shipping address is accurate. We are not responsible for items lost due to incorrect or incomplete addresses.
7. Packaging
We use eco-friendly, protective packaging to ensure your items arrive in perfect condition. Bulk or fragile items may be shipped in separate boxes.
8. Shipping Restrictions
- We do not deliver to PO Boxes or military addresses.
- Certain remote or high-risk areas may require additional time or incur extra charges.
- Some products may not be eligible for international shipping due to legal or customs restrictions.
9. Changes to This Policy
We reserve the right to modify this Shipping Policy at any time. Changes will be posted on our website with the updated date.
10. Need Help?
If you have questions or concerns about your shipment, reach out to our team:
- ✉️ Email: info@coruniee.com
- ☎ Phone: (530) 842-2396
- 🕘 Available: Mon–Fri, 9:00 AM – 6:00 PM (GMT+7)