FAQ
International
For our international customers, transit time takes approximately 3-5 business days to most countries. International orders are shipped via UPS and unfortunately expedited options are not available.
Domestic
We ship out of New Albany, Ohio. Typical ground transit time can take approximately 1-5 business days depending on your location. Please see the map below for estimated transit times to your location. We ship domestic orders via UPS, FedEx, or USPS. Expedited shipping options are available at checkout. Please note, our carriers do not pick up on weekends or holidays; orders placed during this time will ship the next business day.
Since we make our shoes at our family-owned and operated factory in Spain, we do not yet offer in-house refurbishment in the US. Most of the time you can find a reputable cobbler or leather repair shop locally. Please note, while most of our shoes can be resoled, items such as sneakers and drivers cannot be due to their unique construction.
Custom shoes and belts are available exclusively at our Hand Painting and Made-To-Order events. Customers must place orders in person at the event. Due to their handmade nature, custom items can take 14-16 weeks to make and ship. Custom orders are not eligible for return or exchange.
We ship internationally to many different countries all over the globe. The list of countries can be found during checkout under the shipping tab. If you do not see your country, please contact coruniee.com to see if shipping is available to your area.
Duties & Taxes
International orders may be subject to additional duties and taxes during checkout based on the ship to country. You will not be required to pay your country any additional customs fees after your order is placed. Unfortunately, for international orders shipped outside of the United States, we are unable to refund any shipping fees, duties, taxes, charges, or delivery costs you paid when placing your order. You will be refunded the tax-free price of the products should they be returned.
Important Guidelines
Our shoes come ready to wear. However, we strongly advise against wearing them in inclement weather. If the fine leather upper is exposed to rain or salt, then it may irreversibly distort the hand-dyed patina. When a leather sole becomes wet it is more vulnerable to abrasive surfaces, such as concrete, which will expedite wear. Some people choose to add or purchase a rubber sole, but please note that having a rubber sole does not make shoes impervious or insusceptible to inclement weather conditions. Again, to avoid these issues from arising we advise against wearing our products in these weather conditions all together.
Please take great caution around products that contain alcohol, such as hand sanitizer. Concentrated amounts of alcohol will strip dye from the leather within seconds causing severe discoloration. In the event of this, the entire shoe will have to be stripped and dyed again.
Shoe Trees
The most important part of your shoe care regimen is using a properly fitting shoe tree. Your feet have approximately 250,000 sweat glands which produce an average of 8 ounces of sweat every day. Poplar shoe trees absorb moisture from the lining which protects the leather from breaking down over time. Shoe trees also help maintain the original shape to prevent curling and deep creases. It’s important to alternate the shoes you wear every day. A regular rotation gives them adequate time to dry and increases their lifespan.
Leather Care
Condition and polish the upper to keep leather healthy and protected. Moisturized leather equals resilient leather. The appearance and lifespan of your shoes directly correlate with how well you maintain them.
Clean
It is important to clean the surface to prevent dirt from being ground into the leather. For routine cleaning, you can brush your shoes using a horsehair brush or microfiber cloth. If your shoes have heavy stains (wine, oil, etc.), then you may need to use a leather cleaner first. Please beware of strong cleaners as they could strip the color from the hand-dyed patina. Consult a local repair expert if you are unsure of what cleaning products to use.
Condition
Once you have removed dirt and debris, condition the upper with shoe cream. This step adds healthy oils to the leather that keep it from drying and cracking. With a microfiber cloth, apply a dime-size amount of shoe cream to the leather in small circular strokes. Pro tip: After applying shoe cream to the surface, use a pig hair brush to work it deeper into the pores.
Protect
This final step acts as a clear coat which helps repel small amounts of water and debris. With your microfiber cloth, evenly apply a thin layer of polish in small circular motions. Use a clean microfiber cloth to buff the surface to a mild shine. Pro tip: After applying shoe polish to the surface, use a pig hair brush to work it deeper into the pores.
High Shine (optional)
If you desire a greater level of shine, then you can apply additional layers of polish. After each layer of polish, apply a few drops of purified water to the surface and rapidly brush with your horsehair brush. Friction from the brush strokes is key to creating a better shine. Once the shoe is shined to your satisfaction, use a fresh microfiber cloth for a final polish.